Privacy Policy

Propio Realtors Real Estate L.L.C ("Propio Realtors", "we", "our", or "us") is committed to protecting your privacy. This Policy explains what information we collect, why we collect it, and how we handle it. By using our website or services, you agree to the practices described herein.

01

Information We Collect

We collect information you provide to us directly and information gathered automatically when you use our website or services.

Information you provide:

  • Name, email address, phone number, and nationality when you submit an enquiry or contact form
  • Property preferences including budget, location, and property type
  • Identification and financial details required for legal compliance in real estate transactions (KYC/AML)
  • Communication history such as messages sent via WhatsApp, email, or our website chat

Information collected automatically:

  • IP address, browser type, device information, and operating system
  • Pages visited, time spent, and navigation patterns on our website
  • Referral source (how you found our website)
  • Cookies and similar tracking technologies (see Section 4)
02

How We Use Your Information

We use your information to provide and improve our real estate services, specifically to:

  • Respond to your property enquiries and match you with suitable listings
  • Schedule viewings, meetings, and consultations
  • Process property transactions in compliance with UAE regulations
  • Send you relevant property updates, market insights, and promotional communications (with your consent)
  • Improve our website functionality and user experience
  • Fulfill our legal obligations under UAE law, including Anti-Money Laundering (AML) requirements
  • Protect against fraud, unauthorized access, and other security threats
03

Sharing of Information

We do not sell your personal information. We may share it only in the following circumstances:

  • Property developers and owners: To facilitate viewings and transactions you have initiated
  • Legal and regulatory authorities: As required by UAE law, including the Dubai Land Department (DLD) and RERA
  • Service providers: Third-party vendors who assist in operating our website, CRM, or marketing platforms, bound by confidentiality obligations
  • Professional advisors: Lawyers, accountants, or consultants in connection with specific transactions or legal matters
  • Business transfers: In the event of a merger, acquisition, or sale of assets, subject to standard protections
04

Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and analyze site traffic. These include:

  • Essential cookies: Required for the website to function correctly and cannot be disabled
  • Analytics cookies: Help us understand how visitors interact with our website (e.g., Google Analytics)
  • Marketing cookies: Used to deliver relevant advertisements and track campaign effectiveness

You may control cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

05

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Policy, or as required by applicable UAE law. Generally:

  • Enquiry and contact data is retained for up to 3 years after last interaction
  • Transaction-related records are retained for a minimum of 5 years as required by Dubai regulatory authorities
  • Marketing consent records are maintained until you withdraw consent

After the applicable retention period, data is securely deleted or anonymized.

06

Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These include encrypted communications, access controls, and secure data storage practices.

While we strive to protect your personal data, no method of transmission over the internet is 100% secure. We encourage you to use secure networks when sharing sensitive information.

07

Your Rights

Subject to applicable UAE law, you may have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate or incomplete data
  • Request deletion of your personal data (where legally permissible)
  • Withdraw consent for marketing communications at any time
  • Object to processing of your data for direct marketing purposes

To exercise any of these rights, please contact us at connect@propiorealtors.com. We will respond within 30 days.

08

Third-Party Links

Our website may contain links to third-party websites, including property portals and social media platforms. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies before sharing any personal information.

09

Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal information from individuals under the age of 18. If you believe we have inadvertently collected such information, please contact us immediately so we can delete it.

10

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. We will post the revised policy on this page with an updated effective date. Continued use of our website or services after such changes constitutes your acceptance of the updated policy.

11

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us: